Your privacy is our priority
At Vora Holding LLC, we are committed to safeguarding your personal and business information. This page details how we handle your data, ensuring transparency and trust in every interaction.
PRIVACY POLICY
Effective Date: 5th June 2026
Last Updated: 5th June 2026
Vora Holding LLC (“Vora Holding,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal and business information collected through our website, email, telephone, WhatsApp, contact forms, quotations, invoices, product inquiries, customer support interactions, and other communications.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you interact with our business, including when you inquire about or purchase professional beauty and aesthetic equipment, accessories, training, and related services.
By using our website or communicating with us, you acknowledge and accept the practices described in this Privacy Policy.
1. Who We Are
Vora Holding LLC is a business that supplies professional beauty and aesthetic equipment, devices, accessories, and related support services to clinics, spas, salons, wellness operators, training providers, and other commercial customers.
2. Information We Collect
We may collect the following categories of information:
Contact information: name, company name, phone number, WhatsApp number, email address, business address, billing address, shipping address, and job title.
Business information: business name, registration information, tax-related information where applicable, and details relating to your authority to purchase on behalf of a company.
Order and transaction information: products requested or purchased, quotations, invoices, payment status, shipping details, delivery records, service history, and communications regarding orders.
Payment-related information: cardholder name, billing details, transaction amount, payment status, and limited payment reference data required for billing, fraud prevention, and recordkeeping.
Communication records: emails, telephone discussions, WhatsApp messages, contact form submissions, support requests, and other correspondence.
Technical information: IP address, browser type, device type, operating system, approximate location data, page visits, and website usage information collected through cookies or analytics tools.
3. How We Collect Information
We collect information:
directly from you when you contact us by website form, phone, WhatsApp, or email;
when you request information, a quotation, an invoice, or support;
when you place an order or make a payment;
from your use of our website;
from service providers that assist with payments, hosting, analytics, communications, shipping, fraud prevention, or customer management;
from publicly available business sources where lawful and appropriate.
4. How We Use Information
We may use your information for the following purposes:
to respond to inquiries and provide product information;
to prepare quotations, invoices, and order documentation;
to verify customer identity, business legitimacy, and payment authorization;
to process and fulfill orders;
to arrange shipping, delivery, support, installation coordination, or training coordination;
to communicate regarding orders, payments, and customer service matters;
to maintain internal business records;
to prevent fraud, unauthorized transactions, abuse, and security risks;
to review and manage refunds, returns, disputes, and chargebacks;
to improve our website, customer service, product presentation, and business operations;
to comply with legal, regulatory, tax, accounting, and payment-processing obligations;
to protect our rights, customers, service providers, and business operations.
5. MOTO and Card-Not-Present Transactions
Because certain orders may be completed by telephone, WhatsApp, email, remote invoicing, or other card-not-present methods, we may collect and process information necessary to verify and support such transactions.
For these purposes, we may:
confirm billing and business details;
verify shipping and contact information;
maintain records of quotations, invoices, written confirmations, delivery details, and related communications;
use transaction data to detect and prevent fraud or unauthorized use;
retain documentation needed to respond to payment disputes or chargebacks.
We do not intentionally store full card security codes (CVV/CVC) after authorization. Where card payments are processed, they are handled through appropriate payment processing arrangements and service providers.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
enable website functionality;
improve website performance;
understand visitor behavior;
enhance user experience;
support security and traffic analysis.
You may control cookie settings through your browser. Disabling cookies may affect certain site functions.
7. How We Share Information
We do not sell personal information in the ordinary course of business. We may share information where reasonably necessary with:
payment processors and merchant service providers;
fraud prevention and verification providers;
website hosting, IT, and security providers;
communications and email service providers;
shipping, freight, and logistics providers;
professional advisers such as accountants, lawyers, auditors, and insurers; government authorities, regulators, courts, or law enforcement where required by law or where necessary to protect legal rights or prevent fraud;
business partners or service providers involved in fulfilling your request or supporting our operations.
8. Data Retention
We retain information for as long as reasonably necessary for business, legal, operational, compliance, and dispute-resolution purposes, including:
fulfilling customer requests and orders;
maintaining warranty and service records;
satisfying accounting, tax, and legal obligations;
preventing fraud and responding to payment disputes or chargebacks;
enforcing agreements and protecting business interests.
Retention periods may vary depending on the type of information and the nature of the transaction.
9. Data Security
We use commercially reasonable administrative, technical, and organizational measures to help protect personal and business information from unauthorized access, misuse, alteration, loss, or disclosure.
However, no internet transmission or data storage method is completely secure, and we cannot guarantee absolute security.
10. International Communications and Transfers
Because we may communicate with customers, prospects, service providers, and business partners in multiple countries, your information may be processed or accessed in jurisdictions outside your country of residence, subject to applicable legal requirements and reasonable operational safeguards.
11. Your Rights
Depending on applicable law, you may have rights to:
request access to your personal information;
request correction of inaccurate information;
request deletion of certain information;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
request information about how your data is used.
To exercise any applicable rights, please contact us using the contact details below.
12. Marketing Communications
We may send business-related communications regarding our products, services, updates, or offers where permitted by law. You may request that we stop sending non-essential marketing messages at any time by contacting us.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or security of third-party platforms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The revised version will be posted on this page with an updated effective date.
Privacy Policy for Rental Services
In addition to the general privacy policy applicable to this website and other business activities, Vora Holding LLC may collect and process additional personal and business information in connection with equipment rental services. This may include customer name, business name, billing and delivery address, contact details, identification documents, business registration information, payment details, rental history, communication records, and any information required to verify identity, process bookings, complete deliveries, manage rental agreements, provide support, prevent fraud, and comply with legal or regulatory obligations.
For rental transactions, including payments made by bank transfer or MOTO payment, Vora Holding LLC may carry out verification checks to confirm customer identity, billing information, payment authorization, and transaction legitimacy. This information is collected and processed for the purposes of order administration, payment processing, fraud prevention, risk management, customer support, contract performance, and legal compliance. Vora Holding LLC may retain records relating to rental orders, invoices, payment confirmations, authorization details, and related communications for as long as necessary to fulfill contractual, operational, accounting, and legal requirements.
Rental-related personal data may be shared only where necessary with payment processors, banks, delivery providers, technical service providers, compliance advisers, or legal authorities, where required for the operation and protection of the rental service or to comply with applicable law. All rental-related information is handled in accordance with the website’s existing privacy policy, together with any additional safeguards and procedures reasonably required for rental transactions and non-face-to-face payment processing.
16. Contact Information
If you have questions about this Privacy Policy or our data practices, you may contact us at:
Vora Holding LLC
Address: 8 The Green, Ste A, Dover, Delaware 19901
Email: support@voraholdingllc.com
Phone (US): +1 909 595 6040
Phone (Malta): +356 7710 2999
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed
Vora Holding LLC is a business that supplies professional beauty and aesthetic equipment, devices, accessories, and related support services to clinics, spas, salons, wellness operators, training providers, and other commercial customers.